1. The company must be notified by e-mail or phone within 48 hours of delivery of any claims by the buyer of any damage to goods in transit. Risk in respect of the goods passes to the buyer from the moment of delivery.

 

 

2. Failure to comply with the terms of payment will become payable forthwith, including any applicable interest.

 

 

3. Cancelled orders will incur collection and transport charges. We try to get your orders to you as quickly as possible and subject to stock and timings endeavour to get orders packed and despatched the day the order arrives with us. If you cancel after your order is on the van there may be a charge to you for cancelling the order to cover our expense in returning the pallet to the warehouse for re-sale.

 

 

4. Orders are accepted and promises for delivery given conditionally upon our being able to secure the necessary material, and without responsibility for delays arising through risks and uncertainties of manufacture, strike, accidents, or other causes beyond our control.

 

 

5.Unless otherwise stated in writing all prices quoted are exclusive of vat. Quotations are Valid for 30 days from issue date.

 

 

6. Please check your items carefully before fixing. . If any reason you are not happy with the goods, we need to be notified within 24 hours we cannot accept responsibility after this time.

 

 

7. Prices are subject to alteration without notice.

 

 

8. The company cannot, under any circumstances entertain any financial demands from the customer for late, damaged or incorrect delivery. As a company we always recommend that you never book a fitter until you have the items delivered.

 

 

9. All goods will be delivered to the ground level edge of your property. The driver will not be able to assist getting the goods into your property due to insurance purposes. Orders under 20kg weight will be delivered with a parcel courier.

 

 

10. We expect returned items in a re-saleable original packing condition. Therefore we recommend that you put the items back on the pallet they were delivered on, and securely fasten so they are not able to move around. It is always helpful in the event that damage may be caused in transit to take a couple of photographs before they are wrapped and when they are wrapped, before they are collected. Because of batching issues etc, we can only accept returns within 7 days of the items being delivered.

 

 

11. We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

 

 

12. The Company will follow UK legislation if there are any dispute settlements with overseas customers.

 

 

13. In the event of broken or damaged items, customers will be required to provide sufficient proof of damage to proceed with replacements or a refund for the amount damaged in due time.

 

 

14.  The company will not be held liable for fees incurred as a result of delays to time frames. 

15. Due to a large volume of products on the website, we encouarge you to enquire if a product is in stock. As the product may not be in stock.

16.    This agreement sets forth the understanding between Bathroom and Tile Centre and the user regarding the engagement of plumbing services. It is explicitly agreed upon and understood that the Company does not provide compensation or payment to plumbers or any affiliated parties for their services. All plumbers or those providing similar services are independently responsible for negotiating payment terms with their clients or third parties. The User acknowledges and agrees that the Company will not be liable or responsible for any payment disputes, claims, or obligations related to the plumbing services. It is the responsibility of the User to ensure appropriate compensation arrangements are made directly with the plumbers.